To know what an asterisk predictive dialer is one has to first understand about asterisk phone system. It is a software used by commercial organizations, government agencies and call centers which turns computers to communication servers. It is called as the asterisk PBX systems. It is used by telephone systems to meet the needs of the customer and it can be installed within a time span of thirty minutes. It is also called as a tool kit because with it one can create a PBX system, an IVR model system or other solutions to solve the communication needs. This system has the facility to build the framework for any other communication systems like VoIP protocols, multiple call facility and features to record and monitor a call. One important feature of asterisk phone system is the asterisk predictive dialer. It has other features such as asterisk pbx features and advanced classical features. Both these features can be used in traditional telephone system and asterisk voip systems.
The primary features available with asterisk features are blind transfer of calls, facility to call forward on busy, facility to park calls, facility to use calling cards, to dial a number by the name, full duplex system of faxes, to pickup remote calls, playing music while the caller is on hold, the transfers that are supervised, gateways for VoIP, video indication of voicemails and zapateller. When one tries to bind the computer and the telephone features like AGI (asterisk gateway interface), asterisk predictive dialer and graphical call manager are included. The APD (asterisk predictive dialer) is commonly used in call centers. It will automatically dial groups of telephone numbers and connect them with specific employees who are tuned to answer them. The asterisk predictive dialers can also block calls from answering machines to ensure that the employee is talking to a real person. The acronym of AACC is advanced asterisk call center. It is an advanced feature of asterisk phone system.
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